Wine Accessories Store

Customer Service

Contacting Customer Service USA/Canada/Mexico/Puerto Rico/Virgin Islands:
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours.

Customer Service E-mail: admin1@wineappeal.com
Customer Service Phone Number: +1 (831) 768 8113
Mailing and Shipping Address:
WINE ACCESSORIES STORE
PO Box 677
Aromas, CA 95004
USA

Contacting Customer Service AUSTRALIA
(ALL ORDERS OUTSIDE USA/Canada/Mexico/Puerto Rico/Virgin Islands):
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours.

Customer Service E-mail: admin1@wineappeal.com
Customer Service Phone Number: 02 6672 8183
Mailing and Shipping Address:
94 Overall Drive
Pottsville Beach NSW 2489
Australia

Paying with Credit Card or Paypal:
We accept credit card payment for online orders. Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file. Your credit card will not be charged until we ship the goods or services you have ordered.

We accept the following payment types:

Visa
MasterCard
American Express
Discovery Card
Paypal

The merchant name that will appear on your credit card statement is:
McShane Pty. Ltd. Trading as Wine Appeal Products

All credit card transactions through our website are secure and safe.

Wine Accessories Store processes payments through a secure Gateways, which ensures your sensitive details are only handled through their secure server.

Sales Tax:
Australia Only: GST applies to all orders

Processing an Order:
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 10 days of the date of your order, you will be given the option to cancel your order.

Orders are shipped from:
Wine Accessories Store PO Box 277, Aromas, CA 95004 or
Wine Appeal Products 1/94 Overall Drive, Pottsville, NSW 2489 Australia.

Customer service email: admin1@wineappeal.com

Order Status:
The status of your order will be kept up-to-date and you will receive emails regarding your order status when it changes.
 
   
 

Shipping Policy

Wine Accessories Store offers worldwide delivery. If your item shipping charges do not appear or a message has been received saying service unavailable, please contact us via email and we will provide you with the most cost effective freight price.

We use US Postal Service, Australia Post and Federal Express.

Shipments to North America, Mexico, Puerto Rico and Virgin Islands will be shipped from our US distribution office in California and charged in US Dollars (USD).

 

Purchasing - Terms and Conditions

Delivery and Returns

Every product we offer is covered by a money back guarantee.

Return Policy

Defective or damaged items must be returned to Wine Accessories Store within (14) fourteen days of the purchase date to be eligible for exchange or refund. When returning a defective item please ensure you include your name and order details including date of purchase.

How to return your item:

1. Contact Wine Appeal Products via email - admin1@wineappeal.com Ensure you include your name, order date and fault description.

3. Please post the item to Wine Accessories Store PO Box 277, Aromas, CA  95076.  As soon as the return has been received, an exchange product will be shipped or refund processed.

Payment

Wine Appeal Products accepts payment online with Visa, Mastercard, American Express or Discovery card via our merchant gateway. The name McShane Pty. Ltd trading as Wine Appeal Products will appear on your credit card statement.

Payment Offline via Fax or Mail: If you wish to pay using your credit card but would prefer not to transact online, please call (831) 768 8113, for all other orders worldwide, please email your telephone number and we will contact you to take order over the phone.

Payment Offline via Check: Wine Appeal Products accepts business, bank and personal checks. Please note that all checks require a five-day clearing period prior to shipment of goods.

IMPORTANT: Check payments are to be made payable to: Wine Appeal Products.

If you are in the USA, please mail your check payments to:

WINE APPEAL PRODUCTS USA
PO Box 677
Aromas, CA 95004

If you are in Australia or outside North America, please mail your cheque payments to:

WINE APPEAL PRODUCTS AUSTRALIA
1/94 Overall Drive
Pottsville Beach, NSW 2489
Australia

Orders will be shipped upon receipt of payment. For customised products and wholesale orders a 50% deposit is required upon order placement. Balance due prior to order dispatch.

Privacy

We are committed to protecting your privacy. We not sell, trade or rent your personal information to others. We do not send unsolicited mail.

Information we collect: For us to process your order, we need to know your name, address, email address, delivery address and credit card details. We will never collect sensitive or any information about you. Cookie technology is used to track the patterns of behaviour of the visitors to our site. This data allows us to better target our product offerings and enables us to provide you with the best possible online browsing experience.

Security

Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the banks.

TIP: You can tell if your browser is in secure mode by looking for the padlock icon in the bottom corner of your browser window.